Hotel Policies

Check-In

Guests must be 21 and over to check in at Traveler’s Inn Medford. Guest are required to show valid photo identification and provide a valid signed credit card in the Guest’s name.

Valid Photo Identification include the following: State issued Photo ID/Driver’s License, Passport Book or Passport Card)

Check in Time 3:00 P.M. (Early check in may be available subject to availability, please contact the front desk for early check options.

Early morning check-ins (subject to availability) may be subject to extra fees and charges.

Check-Out

Check-Out Time : 11:00 A.M. (If you require a later checkout, please check with the Front-Desk as late check-outs are subject to availability)

Incidentals/Deposit

Traveler’s Inn Medford requires a valid signed credit card for incidental charges. There will be an automatic hold of $300 placed on the Guest’s card The card used for incidentals must be in the primary guest’s name, accompanied by a valid form of I.D. Debit. Prepaid Debit/Gift-Cards cannot be used for incidentals. In Lieu of using a valid credit card for incidentals, guest can place a $300 cash deposit, returnable upon room inspection at check-out. Smoking in a non smoking room will result in an automatic charge of $250

Notice to Debit Card Users

IF YOU CHOOSE TO USE A DEBIT CARD FOR RESERVATIONS/PAYMENTS

Prior to arrival & check in, an authorization for the full amount of your stay will be taken from your card.

The authorization amount will be deducted from your account balance. Upon checkout, the total balance of your stay will be charged to your card and, the authorization amount will be released.

Certain Banks and Financial Institutions may hold a certain % over the authorized amount which will show as PENDING and may not be reflected on the hotel’s folio (This is simply a hold by your bank/financial institution, and you are not being overcharged by the hotel). In the event your bank/financial institution places a extra hold on your account, the hold will be released after the charges post to your account.

Depending on your bank/financial institution, the release may take 2-14 business days per the financial institutions policies.

The Traveler’s Inn Medford is not responsible for any overdraft fees associated with your debit card.

Pets

Dogs are welcome at Traveler’s Inn Medford for a nightly fee of $15. Traveler’s Inn Medford only allows 1 dog per room and only allows dogs up to a maximum weight of 45 ibs.

Travelers Inn Medford reserves certain rooms where pets are not allowed for those who may be allergic to pets

Service Animals

UNDER THE AMERICANS WITH DISABAILTY ACT:

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls

What does “do work or perform tasks” mean?

The dog must be trained to take a specific action when needed to assist the person with a disability.

Are emotional support, therapy, comfort, or companion animals considered servicE animals under the ADA?

No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA

Service animals must be under handler’s control at all times, and may not be left unattended in the room at any time. Although Traveler’s Inn Medford does not asses a nightly pet fee for service animals, the hotel is permitted to charge the same fee for damages as charged to other guests for any damage to the property or hotel rooms. Guests with service animals are still required to provide a valid signed credit card for incidentals or provide a $300 cash deposit, as any other hotel guest would be required to provide.

Reservations, Cancellations & No-Show

By creating a reservation online or with the property directly, You are asking Traveler’s Inn Medford to block a room for you which takes away rooms available to sell to other customers seeking a room.

Reservations are required to be guaranteed by a credit card. and the hotel reserves the right to pre-authorize a card up to 24 hours prior to arrival. In the event the hotel is unable to successfully pre-authorize a card used for a reservation, the hotel reserves the right to cancel the reservation and release the room back into available inventory.

The standard cancellation policy is free cancellations up to 24 hours to the check in time of 3:00 pm the day of arrival. Cancellations after the free cancellation policy has ended will incur a cancellation fee equal to the first night’s room and applicable tax charges. For example, a reservation with an arrival date of January 1st, the guest may cancel for free under our standartd cancellation policy, as long as the cancellation is made before 3:00 pm on December 31st.

Certain discounted rate plans may have a non-refundable policy where if canceled at any time, the entire length of the reservation is non-refundable.

In the event the guest does not show on the expected arrival date, 100% of the first night’s room and applicable tax charges will be charged. In the event the reservation has a non-refutable policy, the entire stay amount will be asses as a no-show penalty. No-show penalty can not be applied to future stays.

Smoking

Traveler’s Inn Medford offers both smoking and non smoking rooms. The hotel is predominantly smoke free and smoking rooms are available upon request and are subject to availability. Smoking of any kind including vape pens, marijuana and, e-cigarettes are not permitted in smoke-free rooms or any interior corridors of the building. Smoking in a smoke free room or interior corridor of any kind of smoke mentioned above, will incur a automatic charge of $250. Traveler’s Inn Medford is 100 percent marijuana smoke free and marijuana smoking of any kind is not permitted including smoking rooms. Smoking marijuana in a smoking room will incur a automatic $250 charge.

Smoking is permitted outside in accordance to Oregon’s Clean Air Act (ORS 433.835-870) Smoking, aerosolizing or vaporizing of inhalants is not allowed within 10 feet of building entrances, exits, windows, accessibility ramps and air intake vents.